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If your steps are not showing in the Garmin Connect app or the activeness you lot recorded on your device is non showing in your Garmin Connect account, you need to sync your lookout with Garmin connect App on your phone.

Your Garmin device should display a green dot from the My Mean solar day view of the Garmin Connect App, indicating a connection with your telephone or some other mobile device.

Just if that'southward non working, your Garmin is stuck connecting, says non continued, or the app says that it failed to connect, bank check out our troubleshooting guide on Garmin syncing issues!

Quick checklist

Fully charge your Garmin device, especially if it'due south a new device or you haven't used it in a long fourth dimension.
Update theGarmin Connect app to the latest version in the App Store (Apple) or Google Play (Android.)
If you connect your Garmin to more than 1 mobile device (like a telephone and a tablet), make certain those two devices are not in the vicinity of each other, plough ane of the devices off, or turn off Bluetooth on i of them.
Temporarily remove other Bluetooth-connected devices from your phone.
- Try disconnecting all other BT active devices, such every bit headphones, speakers, and so along.
Check that your Garmin is not in power salvage manner.
- Detect these settings on your Garmin device itself usingMenu >Power Manager >Battery Saver > Off or Menu > Action Settings > Power Salvage Timeout and choose Extended instead of Normal.
Make sure you turn off any battery savings features on your phone, like depression power fashion (iOS) or battery saver (Andriod.)
Verify that Garmin Connect runs or refreshes in the background. To piece of work, Connect app must remain open in the groundwork.
- For Apple devices, get to Settings > General > Background App Refresh > and toggle on for Connect.
- For Android, go to Settings > Apps > Connect > Mobile information & Wi-Fi > toggle on Background data.
Check the phone permissions for the Garmin Connect app.
- Open Garmin Connect and tap the three-dotMore button (iOS) or the three-line Menu button (Android).
- Choose Settings > Telephone Permissions and plow them all on or tap Manage Permissions to enable them.
- Make certain you allow location admission. Android users also need to allow Files and Media access (too called Storage.)
If you utilize a new telephone, remove your Garmin device fromGarmin Connect on your previous telephone, then information technology's no longer connected to that older telephone.
- Make sure you remove it from Garmin Connect and your phone's Bluetooth settings.

Hither's how to sync your Garmin picket or tracker with the app

Let's first confirm that yous sync with Garmin Connect the recommended mode.

On your telephone, open the Garmin Connect app.
1. If needed, choose the My Day tab from the bottom bill of fare.
Locate the picture of your Garmin Device at the peak of the app.
You should see a green dot adjacent to your Garmin lookout's or tracker's epitome.
When you run across a green dot on the band, it means your Garmin spotter is properly connected via Bluetooth to your Garmin Connect App.
1. Printing the manual sync push (circular arrows icon) in the Garmin Connect App's top corner to sync data from your sentry.
2. Syncing tin can have a few minutes if your device has non connected in a while.

Don't see a green dot adjacent to your Garmin device?

1. If you meet a red dot, you lot must first turn on Bluetooth on your phone. Open up your phone'southward Bluetooth settings, turn information technology on, and then wait for your Garmin to show equally connected.
2. If you see no dot, toggle Bluetooth off on your phone, expect xx seconds, and then toggle Bluetooth back on in your phone's settings. Wait and see if your Garmin connects to your phone's Bluetooth.
3. Once you see the green dot, follow the transmission sync steps listed in a higher place.

In rare cases, your Garmin itself might take Bluetooth turned off

On your Garmin scout or tracker, open up the controls carte.
- If you don't know how to access your Garmin's control menu, come across your users' manual.
Select the Phone and Bluetooth icon.
Plow on your Garmin's Bluetooth to allow it to connect to your telephone'due south Bluetooth.

If y'all cannot get your Garmin to connect and still don't run across a green dot side by side to your sentinel or tracker, follow the troubleshooting steps below to set up this trouble.

Have trouble syncing your watch and with Garmin connect?

If you lot tin can't get the green dot to show up and still run into a cherry-red dot, gray dot, or no dot at all next to your sentry from the My Day tabat the lesser of the Garmin Connect App, effort these troubleshooting steps.

one. Close the Garmin Connect App

To close the App on iOS: swipe upwards from the bottom to open up your phone's app switcher or double-tap the abode button and and so swipe the Garmin Connect App upwards until it disappears.
To close the App on Android: swipe up from the bottom, hold, then allow go. Swipe upwards on the Garmin Connect app. Or tap on the recent applications card and swipe the Garmin Connect App to the right until it disappears.
Open up the Garmin Connect App on your telephone again.
- Expect at the moving-picture show of your Garmin Device at the top of the Garmin Connect App.
- Wait a few seconds and wait for the green dot to appear next to your watch.

2. Restart your Garmin and your phone

On watches with ability buttons, hold downwardly the ability push for 15 seconds to power off. Wait 10-20 seconds, and then ability it back on.

If yous take a rechargeable Garmin tracker or watch that does not take a ability button, plug the watch or tracker into its Garmin-branded charging cablevision and connect it to a USB power source, and then immediately unplug it. Restart Garmin vivosmart with charging cable

This is the equivalent of a restart (you cannot power cycle a Vivofit device except automatically after a software update).

Restart your smartphone by turning it off and then back on

On Android, printing and hold the phone's physicalpower button. Then tap Restart (might also exist called Reboot.)
On Apple, press both the volume down button and the side button. Printing and hold the side button until the power-off slider appears. And so slide your phone off. One time it'southward off, please wait 10 seconds and press the side button to power information technology back on.
- For models with a home button, press and hold the side push button (or top button) until the ability-off slider appears and slide it off. Wait 10 seconds, and then press the side or pinnacle button to power back on.

3. Plough the Bluetooth (BT) setting on your phone off then dorsum on

Remove your device from Garmin Connectand from Bluetooth on your phone to force the pairing process.

For Android, effort clearing your Bluetooth cache.

Become to Settings > Apps & Notifications (or Apps) and prove all your apps.
Tap the Menu or More than button (icon looks like iii dots or three lines.)
Chose Show organization (or Bear witness organization apps.)
Scroll the list and tap Bluetooth.
Choose Storage & cache (or Storage.)
Tap Clear cache.

4. Delete and reinstall the Garmin Connect app

If it'southward nevertheless not working, remove the Connect app from your phone and reinstall it from the App Store (Apple) or Play Shop (Android.)

Deleting the app from your telephone removes the app data besides. Every bit long as you upload your information to Connect's servers, your data is preserved.

Afterward reinstalling the app, you lot need to sign dorsum into your Garmin business relationship and pair your watch or tracker with the phone once again.

Delete and reinstall the Connect app for Android

Open Settings > Apps & notifications.
Choose to see all your apps.
Curl down and tap on Connect.
Choose Uninstalland confirm you desire to remove it.
Open up Google Play Store app.
Search for Garmin Connect.
Tap Install.
Open Connect and sign in with your username and password.
Give Connect permission to run in the background and other permissions.
Look for a notification to link your Garmin with your phone.
In one case linked, your Garmin should automatically sync with Connect.

Delete and reinstall the Connect app for Apple tree iOS

Locate the Garmin Connect app on your home screen.
Press and hold the app icon until the quick activity menu appears.
Select Remove App.
Confirm and press Delete App.
1. Do non select Remove from Home Screen.
Open the App Store and search for Garmin Connect.
Tap the deject icon.
Open up Connect, permit Connect access to Bluetooth and sign in with your Garmin account's username and countersign.
Allow or Don't Allow Connect to send notifications and decide if you want to link to Apple Health.
1. Choose Plow All Categories On, toggle the categories you want, or select Don't Let.
Follow the instructions on your phone's screen and tap your Garmin device model.
1. If you don't meet your device model, tap Browse all compatible devices
Place your Garmin device into pairing way or tap the Prove me how to pair banner to learn how.
1. For most watches, get to the watch face up, hold MENU or go to the Settings app and select Phone > Pair Phone.
2. For most trackers, printing the button at the lesser of your tracker to view its controls carte du jour. Search for and tap the icon that looks like a wifi bespeak or the icon that looks similar a phone with the Bluetooth icon. On some trackers, you need to press the sync button to enter pairing mode manually.
3. If you cannot find the pairing setting for your Garmin, go to the sections.
  Pairing Your Smartphone orPairing Multiple Mobile Devices in your Garmin'due south user guide.
In the app, tap Connect it.
Enter the pairing code from your Garmin device into the Bluetooth pairing asking on your phone.
Determine if you want to permit your Garmin to show notifications from your telephone and any other requests like setting sleep hours, location admission, and others.
Finally, tap Sync Now to start syncing! One time done, tap Finished.

5. Remove and then re-add together the Garmin watch from the Connect App

A. Remove your Garmin device from Connect

1. Open up Garmin Connect on your telephone.
2. Tap your Garmin device'south picture show.
3. Choose the Menu (three-line icon) or More (3 dots icon) button.
4. Select Remove Device from and confirm you wish to remove it.

B. Add your Garmin back to Connect

1. On your phone, open the Garmin Connect app.
  1. Android: select the Menu button (iii lines icon) at the summit.
  2. Apple: select theMore than button (iii dots icon) at the lesser.
2. Scroll down and select Garmin Device.
3. Select Add Device.
4. Cull your device from the on-screen options or scan to see a list of all compatible devices.
5. Identify your Garmin device into pairing mode following the on-screen instructions.
  1. It would help if you got a new pairing passcode to pair your Garmin with your phone.
  2. If you lot cannot find the pairing setting for your Garmin, go to the sections.
    Pairing Your Smartphone orPairing Multiple Mobile Devices in your Garmin's user guide.

6. Remove and re-add together your spotter from your phone'south Bluetooth settings

For most Garmin watches and trackers, you lot pair it direct through theGarmin Connectinstead of from the Bluetooth settings on your phone.

Even so, if afterwards removing your Garmin, you aren't able to successfully add it back and pair information technology, check your telephone's Bluetooth settings.

Go to your phone's Bluetooth settings.
Find your Garmin watch.
Select Forget Device or Forget This Device.
1. When you forget it, information technology removes the pairing to the Garmin device from that telephone.
Restart your phone.
Look for a notification to re-pair your Garmin tracker or watch on your phone using a new pairing code that appears on your Garmin device.
1. If yous don't see any notification, open Garmin Connect and then see a new notification from the app.

Forget Bluetooth and re-pair on Android

For Android, look for your Garmin device in the Settings app's Bluetooth options.
If you lot can't find it look underPreviously Connected Devices. You may need to tap See all to find your Garmin.
And so tap the Settings gear icon and choose Forgetand confirm it.
Return to your telephone's Bluetooth settings, choose Pair new device.
Tap your Garmin device from the list of available devices.
1. It sometimes takes a while for your Garmin device to show upward equally an available Bluetooth device.
Look for the pairing message and so enter the pairing code that shows up on your Garmin watch or tracker's screen.
In one case paired, open Garmin Connect and see if information technology automatically syncs or if y'all can manually sync it to the app.

Forget Bluetooth and re-pair on Apple

For Apple, open Settings > Bluetooth.
Locate your Garmin device. If you don't see it, also look under Other Devices.
Tap on the info button adjacent to the Garmin.
Choose Forget This Deviceand confirm.
Tap your Garmin Device under Other Devices.
Wait for a message to enter the pairing code that appears on your Garmin device.
One time paired, open Garmin Connect and come across if it automatically syncs or if you can manually sync it to the app.

7. Try using Wi-Fi instead of Bluetooth

Garmin watches that tin can connect to WiFi have several advantages: they automatically upload your saved activities and download whatever available software updates to the device directly.

Unfortunately, not all Garmin smartwatches offer WiFi, and at this fourth dimension, no Garmin trackers support WiFi.

So let'southward check if your Garmin lookout man is a WiFi-compatible Garmin device.

Garmin devices currently support WiFi networks that see the following criteria: 2.4 GHz that's either unencrypted or uses WEP, WPA, and WPA2 passwords.

In Garmin Connect, tap the Menu (3 lines) or More (three dots) button.
ChooseGarmin Devices and tap on your Garmin spotter.
SelectGeneral and encounter ifWi-Fi Networks is available.
1. If you see a network, choose toAdd a Network, tap and enter its password.
2. Tap Connect and OK once it successfully connects.

In one case your Garmin is connected to WiFi, all your activity data, settings, and music sync automatically when both your phone and device are connected to the same Wi-Fi network.

See this commodity if you have problem connecting your Garmin device to WiFi:WiFi Problems with your Garmin smartwatch? Try these steps.

Is your Garmin even so non syncing or connecting with Connect? Endeavour using Garmin Express

If Garmin Connect isn't working, you can apply the Garmin Express App on your calculator (Windows and Mac supported) to upload data to your Garmin Connect account.

It doesn't accept to exist your computer. You tin employ anyone'south PC and upload your data to Garmin'southward servers!

You lot will need to install Garmin Limited on that computer, nevertheless, temporarily. But information technology'due south easy to uninstall!

Try syncing your Garmin device to your computer

First, you need to install the Garmin Express App on your computer.

In one case installed, connect the Garmin device to your reckoner using its original cablevision. If your device came with or purchased a Garmin USB ANT Stick, plug it into your computer and then open Garmin Limited.
Your Garmin enters mass storage way and should besides bear witness upward as a bulldoze on your computer.
Open the Garmin Limited application.
1. If you continued earlier, choose your Garmin device'southward tile.
2. If yous never connected your device to Garmin Express, tap Add New Device.
Wait for Garmin Express to check for an update for your device.
1. If Garmin Express lists an update, tap the Install push to update your device.
In one case your device connects and updates (if available) with Garmin Limited, information technology automatically syncs in the background. To manually sync, press the Sync button.

If Garmin Express isn't syncing either, attempt these additional tips

Review your device's Sync Audit on the phone app.See your device's audit history inside Garmin Connect past going to Card or More button > Settings > Device Sync Audit and search for any error or alert messages.
- Use the navigation buttons at the lesser to review any previous audit reports.
Manually Upload Activities to Garmin Connect. If your estimator recognizes your Garmin lookout man or tracker equally a mass storage device, you can manually import an activeness into Garmin Connect.
Clear your Garmin's device storage. Use Garmin Express to delete activity files (labeled with .fit) from your device's activity binder.
- Some users propose deleting all your device'south .fit files then removing your Garmin from Garmin Connect and forgetting it from your telephone's Bluetooth settings. In one case removed, restart your phone, open up Garmin Connect, and re-pair your device to the app.

Are some of your Garmin's activeness or other data missing after syncing?

Yous should always sync your device using a single Garmin Connect business relationship

If some information is missing afterward it syncs, verify that you are syncing to the same account by checking your log-in credentials. It should be the same email address.
One verified that the business relationship is the aforementioned, endeavor removing your device from Garmin Connect post-obit the directions to a higher place and so add it back.

Verify y'all turned on Action Tracking and that your Garmin is listed as your Preferred Activity Tracker in Garmin Connect

When activity tracking is off, your Garmin does not record your steps, floors climbed, intensity minutes, sleep tracking, andMotion IQ.

Confirm Garmin Connect uploads your watch's or tracker's data to its servers

Open Garmin Connect.
Tap the Menu (Android) or More (Apple) button.
CullSettings>Profile & Privacy.
SelectData > toggle onDevice upload.

If data is still missing, endeavour manually importing the missing activities into Garmin Connect.

Summary

I hope that this article helped yous with your Garmin watch or tracker syncing issues.

If you have any more questions or anything to add, delight feel complimentary to let us and everyone else know nigh it in the comments department below!

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Source: https://www.myhealthyapple.com/garmin-watch-or-tracker-not-syncing-to-connect-app-on-your-phone-lets-fix-it/